Your data, protected

Privacy Policy

How AUKOO collects, uses and protects your personal information, in line with the Australian Privacy Principles.

Last updated: 06 Month 2026

AUKOO (BCLC (HK) CO., LIMITED, ) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect

• Contact and identity details (name, email, phone, delivery and billing address)
• Order and transaction history
• Payment information (processed securely by our payment providers — we do not store full card numbers)
• Website usage data, including cookies, device and browsing information
• Any information you provide when you contact us or subscribe to marketing

How we use your information

• To process and deliver your orders and provide customer support
• To manage returns, refunds and warranty claims
• To send order updates and, where you've opted in, marketing communications
• To improve our website, products and services
• To meet our legal and regulatory obligations

Disclosure to third parties

We may share your information with service providers who help us operate, such as delivery carriers, payment processors, IT and marketing platforms. These providers are only permitted to use your information to perform services for us. We do not sell your personal information.

Overseas disclosure

Some of our service providers may store or process data outside Australia (for example  Hong Kong ). Where this happens, we take reasonable steps to ensure your information is handled consistently with the APPs.

Cookies

Our website uses cookies and similar technologies to keep your cart working, remember preferences, and understand how the site is used. You can manage cookies through your browser settings, though some features may not work without them.

Marketing

If you've subscribed, we may send you offers and product news. You can unsubscribe at any time using the link in our emails or by contacting us.

Data security

We take reasonable technical and organisational measures to protect your information from misuse, loss and unauthorised access. No method of transmission over the internet is completely secure, but we work to safeguard your data.