Your consumer guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

Change of mind

We accept change-of-mind returns within [ 7 days ] of delivery, provided the item is:

• Unopened and unused, with all seals and packaging intact
• In a resalable condition
• Accompanied by proof of purchase

Items we can't accept for change of mind

For health and safety reasons, we are unable to accept change-of-mind returns of:

• Opened or used supplements, vitamins, or other consumable therapeutic goods
• Items with broken tamper-evident seals
• Products past or near their expiry date once opened

This does not affect your rights where an item is faulty or not as described.

Refunds

Once we receive and inspect your return, approved refunds are processed to your original payment method within [5–10 business days]. Your bank may take additional time to show the funds.